Frequently Asked Questions

What does it cost to submit a loan application?

Nothing. You can submit your application and become pre-approved for a loan without incurring any charges. Later on, fees may be incurred for a property appraisal and eventually closing costs.

Do I need to pick the property I want to buy before I fill out the application?

No, you can fill out the application first, and once your loan is approved you can make changes to it up until the time that your loan rate is locked.

What do I do if I forget my password?

If you forget your password, just call our toll-free number at 1-866-620-3000. Our customer support representatives will be happy to assist you with locating your password.

After I submit my loan, what happens next?

Once your loan has been submitted, one of our loan representatives will be assigned to your account and will be calling you with information about your loan.